Toufic Merhi

Toufic Merhi is an accomplished professional with extensive experience in customer excellence and software engineering. Currently serving as the Manager - Customer Excellence Practice Lead at APGAR since December 2014, Toufic excels in team leadership, service assurance, process optimization, and risk assessment. Previous roles include Software Engineer at UNILOG Liban, where Toufic developed technical analysis documents and reports, and Software Engineer at Soft Solutions, focusing on project management and module development using various technologies. Early in the career, Toufic worked as a Technician and IT support at CCT Company, providing solutions for computer and network issues. Toufic holds a Bachelor of Science in Computer Science from the Arab Open University and has previous education in Computer Engineering from the Holy Spirit University of Kaslik.