Jorge Junquera

Jorge Junquera is an experienced professional with a robust background in operations, customer satisfaction, and quality assurance across various industries. Currently serving in operations at Aplazame since February 2020, Jorge focuses on process improvement and client relationships with notable vendors such as Iberia and Lidl. Prior roles include Risk & Quality Assurance Manager and Press and Communication Manager at doctorSIM, and Claim and Quality Assurance Manager at Bancotel. Jorge has also led customer support initiatives at MAPFRE and managed web content for Fundacion Opera Prima and Canal Solidario Haces Falta. Academic credentials include a postgraduate degree in Customer Experience Management and a degree in Journalism from Universidad Complutense de Madrid, alongside specialized marketing training at ICEMD.