Derek Burns

Derek Burns is an accomplished professional with extensive experience in customer service and product management. Currently serving as a Product Manager and Learning & Development Specialist at APM Help since November 2021, Derek has previously worked at Buildium as a Senior Customer Care Agent and Customer Care Agent from October 2019 to October 2021. Prior to this, Derek held positions at Night Shift Brewing, Inc. as a Bartender and ProVerde Laboratories as a Lab Tech/Customer Experience Specialist. Additional roles include Member Services Specialist at Zipcar, Community Associate at Lyft, and Teaching Assistant/Subject Tutor at UMass Boston. Derek's career began at Zipcar in 2012 and includes earlier experience as a Barista at Starbucks and a Crew Member at Trader Joe's. Derek holds a Bachelor's Degree in Creative Writing and Psychology from Lesley University.