Poonam Chauhan Kapoor

Poonam Chauhan Kapoor possesses extensive experience in healthcare management, currently serving as the Manager of Service Excellence at Apollo Hospitals since January 2022. Prior roles include OPD In Charge at Healthcare from May 2019 to August 2021, Centre In Charge at Medanta - The Medicity Hospital from March 2011 to May 2017, and Patient Welfare Officer at Fortis Healthcare from February 2008 to 2011. Academically, Poonam holds an MBA in Operations Management and Supervision from Symbiosis Institute of Management Studies (2010-2012), a Post Graduate Diploma in Business Administration from Regenesys (2017-2018), and a Bachelor's degree in Hospital Administration with 1st Division from NSHM Knowledge Campus Durgapur (2005-2008).