Michael Hamlin

CX Solution Specialist

Michael Hamlin is an experienced technology professional currently serving as a CX Solution Specialist at AppDirect since July 2023. Previously, Michael worked at Mitel from April 2018 to April 2023 as a Consulting Solutions Architect and Sales Engineer, where responsibilities included advising on complex UCaaS opportunities and facilitating communication between product management and clients. Additional experience includes roles as a Field Technician at SpectrumVoIP, a Sales Engineer, and Converged Technology Field Engineer at Mitel, as well as a Network Engineer/Consultant at Brownwood Computer Innovations. Michael's career began in network operations at Metricom, contributing to the build-out of a nationwide wireless network. Educational background includes studies at Southern Methodist University and Texas State Technical College.

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