Jenn S.

Jenn S. is a seasoned professional with extensive experience in order management and billing operations, currently serving as a Senior Order Management Specialist at AppFolio since July 2018. In this role, Jenn leads complex order processing tasks and drives strategic initiatives to enhance systems and streamline processes. Previous positions at AppFolio include Associate Manager of Billing Operations and Senior Billing Operations Lead, where Jenn focused on delivering exceptional customer experiences and mentoring team members. Prior to AppFolio, Jenn held roles in quality assurance at LogMeIn and Citrix, assessing call center performance and improving training materials. The career began at UPS, providing technical support and mentoring new employees. Education includes studies at Allan Hancock College.