Appical
Lisa van der Laan is a skilled professional with extensive experience in customer success and team leadership. Currently serving as Team Lead CSM and Enterprise Segment Lead at Appical since June 2021, Lisa focuses on executing segment strategies and aligning teams to drive business objectives. Previously, Lisa held the position of Senior Customer Success Manager at Appical, managing a portfolio of approximately 30 high-profile clients, achieving a net revenue retention rate of 110% last year. Prior roles include Customer Success Manager at MJR TOM and various positions in the hospitality and internship sectors. Lisa holds a degree from De Haagse Hogeschool and completed an Erasmus exchange at Glasgow Caledonian University, specializing in International Business.
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Appical
💬 Appical is an onboarding platform that gives new hires a welcoming and interactive experience, even before day one. Our platform helps you save money by boosting retention and speeding up productivity. It takes the stress out of onboarding by streamlining the process and cutting repetitive tasks. This frees up time for HR and managers to focus on what matters most: your employees. The app guides employees through every stage—from preboarding to offboarding. It's easy to customize, so businesses can tailor it to their culture and meet employee needs. We support businesses of all sizes, from startups to global companies and government organizations. Our over 360 local and international customers include Heineken, Ministry of Defence, Deutsche Telekom, Hellofresh and HP. Beyond the product, we offer hands-on support. We share our knowledge, help set up the app, and work with you to achieve your goals. Together, we can turn every new beginning into an unforgettable experience.