Alejandra Rios

Alejandra Rios is a dedicated professional with extensive experience in customer service, quality assurance, and team leadership, primarily in multicultural settings. Alejandra's career includes roles at Upwork as a Team Leader, managing a team of 17 in identity verification, and at Apple as a Siri Annotation Analyst focusing on Spanish language support and customer privacy. Alejandra also served as a Bilingual Customer Service Representative at eBay and held multiple customer service positions at DASPU and Apex America, where quality and training analysis were key responsibilities. With a solid educational background in economics, accounting, and English teaching, Alejandra is committed to excellence, continuous improvement, and enhancing customer experiences.