Britta Falke

Britta Falke has extensive experience in contact center operations, having held various roles at Apple since September 2006, including Contact Center Multimedia Platform Specialist, Operations Project Manager, Operations Manager, and Call Center Operations Analyst. Prior to Apple, Britta served as a Strategic Planning and Research Intern at McDonald's Corporation from August 2003 to January 2004, and gained foundational experience as a Business Management Assistant and Apprentice at FALKE KGaA from July 1994 to August 2000. Britta holds a Diploma in Business Management from Fachhochschule Gelsenkirchen, earned between 2000 and 2006.