Dilek Gurel

Dilek Gurel is an accomplished professional with extensive experience in customer care, technical support, and project management. At Apple since April 2017, Dilek has held multiple positions, including Senior Customer Care and Technical Support Advisor and Global Systems Program Manager for AppleCare Repair Operations, demonstrating a strong focus on customer service, troubleshooting, and team leadership. Prior to Apple, Dilek garnered significant project management expertise at PROYA Professional Software Solutions and Consultancy and AW Rostamani Group, specializing in enterprise architecture and strategy. Dilek's earlier roles include project management in quality assurance consultancy with firms such as Innova and Netopya, as well as managing public relations and sales projects at Semaver Theatrical Company. Dilek initiated a career in customer service as a Customer Services Assistant Supervisor at HSBC, where skills in retail direct banking and dispute resolution were developed. Dilek holds a Bachelor of Engineering degree in Civil Engineering from Istanbul University.