Eric Lanciault is a Technical Customer Success Expert at Apple, where they support customers with training, onboarding, and troubleshooting. With a background in fostering positive relationships, Eric has maintained a high customer satisfaction score while assisting over 50 clients daily. Prior to their current role, they served as a Team Supervisor at Kids Kare & Terrace Youth, guiding youth in foster care, and worked as a Ground Services & Passenger Services Agent at Air Canada. Eric is currently pursuing degrees in Police Foundations and Health Sciences at St. Lawrence College.
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