Jackson Herd

Jackson Herd is a skilled User Study Moderator and Games UX Researcher with a diverse background in user experience research and customer service operations. Currently at Apple, Jackson moderates augmented reality and 3D modeling studies, enhancing efficiency through effective documentation and participant management. At Lucky Ghost, Jackson has established a player-centered research process, delivering rapid turnaround on qualitative and quantitative studies. Previous experience includes significant roles at Shadow, where Jackson improved customer service metrics and produced insightful data analysis for executive leadership. With a foundation in psychology from Marietta College, Jackson also brings expertise in coaching and team leadership from experiences with Redwood Scullers.