Josh Heinz is an experienced professional with a strong background in technical support and customer service. At Apple from November 2021 to December 2023, Josh excelled as a Technical Specialist, providing exceptional technical support and fostering positive relationships with customers and team members. Previous roles include a Technical Expert and Customer Service Specialist at N26, where Josh ensured high-quality service in both German-speaking support and social media interactions. Additionally, Josh has experience as a Communications Designer for Berliner Zeitung, focusing on social media and web design, and is currently pursuing a Bachelor of Arts in Communications Design at SRH Berlin School of Design and Communication. Freelance work as a videographer and graphic designer further highlights Josh's creative skills.
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