Katelyn P.

Katelyn P. has extensive experience in technical support and customer service, primarily at Apple, where Katelyn has worked since September 2014 in various roles, including Mac Genius, Lab Tech for CoreOS Flash & Mass Storage QA, Lead, Genius Admin, and Technical Specialist. Katelyn holds certifications in Mac and iPhone repair and has developed strategies to improve service efficiency and customer satisfaction. Prior to Apple, Katelyn served as an International Sales Coordinator at SKLZ, managing logistics for multiple distribution partners, and has experience in technical management and event coordination from roles at UC Santa Cruz. Katelyn earned a Bachelor of Arts in Classical and Ancient Studies from the University of California, Santa Cruz.