Rachel Yu has extensive experience in sales and customer service management, currently serving as the Online Sales and Services Manager at Apple since May 2017. Prior to this role, Rachel worked as a Customer Service Manager at 电讯盈科 from January 2007 to January 2013, where responsibilities included supervising call center specialists and ensuring service quality. Between January 2013 and August 2015, Rachel was a Catalog Manager at Amazon, focusing on improving service operations in the China marketplace. Additionally, Rachel held the position of Operation Manager at Huawei Technologies from August 2015 to April 2017. Rachel holds a Master's degree in Business Administration and Management from 同济大学 and a Bachelor's degree in English Language and Literature from 中国人民大学.
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