Sean Medley is an experienced workforce management professional with a strong background in contact center operations. Currently serving as Global WFM Admin at Apple, Inc. since September 2005, Sean provides technical and project support for workforce management tools within the Retail Contact Center. Responsibilities include being the system administrator and product owner for WFM tools, redesigning configurations to align with new business structures, and developing a content library to aid WFM processes. Prior experience includes roles as Call Center Planning Manager at Waste Management, where Sean improved performance and training efficiency, and Master Scheduler at Progressive Insurance, where Sean managed centralized scheduling operations and advanced workforce management strategies.
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