Sherif Hemida is a Principal Technical Support Engineer at Sandvine, bringing over 20 years of expertise in telecom technical support, with a focus on network intelligence and cloud deployments. They are certified as a Kubernetes Application Developer and as an AWS Cloud Practitioner. Sherif has previously held roles at DaltexIT, Nokia, and Shabakkat, where they managed critical network systems and provided emergency support. Currently, they troubleshoot high-severity customer issues, support deployments, and mentor colleagues. Sherif is also pursuing a Bachelor's degree in Electrical, Electronics, and Communications Engineering at Cairo University.
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