Rosalinda Pacione

Rosalinda Pacione has over a decade of experience in customer service and team leadership, currently serving as the Customer Experience Team Lead at ApplyBoard since July 2017. In this role, Rosalinda manages a diverse team of up to 15 members, focusing on collaboration and effective change management. Prior to this, Rosalinda was a Content Research Specialist at ApplyBoard, where responsibilities included data management and improving communication with partner schools. Earlier experience at Sobeys encompassed various customer-facing roles, including Office Clerk, Courtesy Clerk, and Cashier, where Rosalinda demonstrated a strong customer-centric attitude and efficient task management. Rosalinda holds a Bachelor of Arts in Honours Sociology with minors in Legal Studies and Psychology from the University of Waterloo, completed in June 2017.