Elena Madalina Apreotesei

Elena Madalina Apreotesei has a diverse work experience spanning several companies and roles. Elena Madalina began their career as a Hotel Receptionist at Hotel Concordia-Iasi and Hotel Dorobanti in 2011. In 2012, they worked as a Hotel Receptionist at Hotel Indiana, where they were responsible for managing mail, reservations, check-ins and check-outs, money management, and overseeing the maids. Elena Madalina then joined Hotel Ramada Iasi in 2013 as a Hotel Receptionist, where they handled front office activities, such as guest reception, answering inquiries, communication with other departments, making reservations, and managing payments.

In 2015, Elena transitioned to the IT industry and joined Capgemini Services Romania SRL as a Customer Service Advisor, where they provided technical and knowledge support to the service desk agents. Elena Madalina later became a Telemetry Coordinator and a Team Manager and Business Process Manager in the same company, demonstrating their ability to handle complex jobs and generating reports to track case resolutions. Elena Madalina then took on the role of SI Supplier Manager, where they reviewed service performance, ensured contract compliance, and provided advice on quality and compliance.

In 2021, Elena joined Amazon as an Operations Manager, where they oversaw service delivery, implemented processes, managed teams, collaborated with clients, and handled recruitment and performance evaluations. Elena Madalina successfully implemented a new program in the IAS Node during their tenure. Later that year, they joined Appsbroker as an Operations Support Manager, responsible for managing operational topics, application support teams, policies, procedures, and service delivery. Elena Madalina also worked on efficiency improvements, compliance, budget management, and identified new opportunities for revenue growth. In 2022, they were promoted to the role of Head of Service Delivery, where they took on additional responsibilities such as defining service level agreements, managing application support teams, driving improvements, and supporting service complaints resolution.

Overall, Elena has demonstrated their expertise in service delivery, operations management, team leadership, and customer service throughout their career in various industries.

Elena Madalina Apreotesei's education history includes a Master's degree in Human Resources Management/Personnel Administration, General from Universitatea "Alexandru Ioan Cuza" din Iași, which they obtained from 2014 to 2016. Prior to that, they earned an Economic Science Degree in Tourism, Services, and Commerce Economy from the same university, completing their studies from 2010 to 2013. Elena Madalina also holds a Bachelor's degree in Natural Sciences, with a concentration in Biology, Chemistry, and Mathematics, which they obtained from Colegiul National "Mihai Eminescu" -Iași between 2006 and 2010. Additionally, Elena has obtained several certifications, including ITIL Foundation from Quartz Matrix, ITIL V3 Foundation from Quartz Matrix, ITIL V4 Foundation Level from AXELOS Global Best Practice, and Managing for Results and Implementing Lean: A Case Study from LinkedIn.