Shawn Hefner

Shawn Hefner, MBA, currently serves as the Acting Sr Director of Technical Services at Apptio, an IBM Company, since April 2021. Previously, Shawn held various positions at Fiserv, including Sr. Manager and Manager of Enterprise Monitoring, and worked in consulting roles at NCR Corporation and Radiant Systems. Additional experience includes serving as PTA Treasurer at Sugar Hill Elementary School and leadership roles at Granville Condo Association. With extensive background in technical support, project management, and operations across multiple industries, Shawn has developed skills in client relations, contract management, and systems implementation. Shawn earned an MBA from the University of Phoenix and a BSIET in Industrial Engineering from Southern Polytechnic State University.