William (Randy) West is a seasoned IT professional with extensive experience in technical support and IT services spanning over two decades. Currently serving as a Senior Business System Analyst at Apptio, an IBM Company, since January 2018, Randy has held various roles including Sr. Service Analyst and IT Process Analyst. Previous positions include Support Services Lead and Lead IT Services Support Technician at the Bill & Melinda Gates Foundation, and Technical Consultant at Segula Technologies, where Randy provided technical support for lab test equipment and supervised service technicians. Randy's career also features a role as Lead Test Technician at Xerox Corporation, as well as early experience as a Production Color Support Engineer. Randy holds a Bachelor of Science degree in Communication from SUNY Brockport.
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