Caitlyn Spano

Caitlyn Spano currently serves as the Technology Operations Manager at APQC, a position held since July 2014, where responsibilities include supporting members with benchmarking, process improvement, and knowledge management through research, advisory services, and training courses. Prior to this role, Caitlyn was the Store Manager at Glazed Over Ceramics Studio from August 2009 to July 2014, managing human resources and sales, and overseeing training and customer service. Additionally, Caitlyn worked as a Nurse Aide at Hallmark Nursing Home from August 2010 to August 2011, providing hands-on patient care and monitoring their conditions. Earlier experience also includes serving as a Store Manager at Mad Potter from November 2006 to June 2009, focusing on performance management and team development. Caitlyn holds a Bachelor's degree in Marketing from the University of Houston-Downtown and an Associate's degree in Science from Houston Community College.