Grace Chen

Grace Chen is a seasoned professional in process and project management with extensive experience in various roles across multiple organizations. Currently serving as a Process Manager at Aptia Group since March 2024, Grace has previously held significant positions at Mercer from April 2015 to March 2024, including Enablement Renewal Manager, Operational Intelligence Manager, and Senior Project Manager, where responsibilities ranged from managing knowledge teams to leading operational insights and large-scale projects. Prior experience at Xerox included roles as Program Manager and Project Manager, focusing on process improvement and budget management. Grace's career began at Affiliated Computer Services as a Project Manager, specializing in program management and regulatory compliance matters. An early internship at Girl Scouts of the USA involved developing employee retention strategies. Grace holds a Master's degree in Industrial/Organizational Psychology from New York University and a BA in Psychology from the University of California, Berkeley.