Mercer is the world's largest human resources consulting firm.

Human Resources

Mercer

Mario Distasi

Based in Hong Kong, Renée is Mercer’s President, Asia Middle East & Africa (AMEA), leading Mercer’s business across 18 markets in this fast-growing, dynamic region. She is also Chairperson of Mercer in Japan, Executive Director on Mercer boards in China and Hong Kong, and Marsh McLennan’s Country Corporate Officer for Hong Kong.

In her career at Mercer, Renée has held several key leadership roles including Global Leader for Individual Wealth and Chief Customer & Marketing Officer for in the Pacific. A global executive, Renée has helmed businesses in Hong Kong, London, Melbourne, New York, Singapore and Sydney.

A fervent advocate for the financial inclusion and security of individuals, Renée led Mercer’s partnership with the [World Economic Forum](/org/world-economic-forum) on the Retirement and Investment Systems Reform Project in 2017-18. She is also a regular speaker at major international forums and contributor to international media, including WEF, [The New York Times](/org/new-york-times), The South China Morning Post and [CNBC](/org/cnbc).

Renée was named one of Employee Benefit Adviser’s 2018 Top Women in Benefit Advising (United States) and recognized for two consecutive years in the Top 10 CMO’s in Australia (CMO50) by CMO Magazine (Australia). Renée was also awarded a Humanitarian Overseas Service Medal by the Australian Government for delivering humanitarian services overseas.

Renée obtained both a Commerce and Arts degree from [Monash University](/org/monash-university) in Australia. She has a diploma in International Employee Benefits and is a member of the Australian Institute of Company Directors (GAICD).

Renée McGowan

Hervé Balzano is Mercer’s President, Health, and Mercer Marsh Benefits International Leader.
 
He brings more than 20 years of experience in insurance, reinsurance and professional services, having led and transformed international business across both mature and emerging markets, with a specific focus on solving client needs and delivering sustainable growth and value creation.
 
Most recently, Hervé served as global CEO of Credit & Lifestyle Protection at [AXA Partners](/org/axa-partners) and previously, as Head of Employee Benefits for AXA’s US business and CEO of MAXIS GBN, a unique partnership between AXA and [MetLife](/org/metlife).
 
Hervé holds a master’s degree in international economics and finance from Paris University at Sorbonne; a master’s degree in banking, finance and insurance from Paris University at Nanterre; and an MBA from Conservatoire National des Arts et Métiers (CNAM) in Paris.
 
Hervé takes pride in the work Mercer does, focusing on collaboration as a team, having a purpose and making a real difference in people’s lives. As a leader, he is committed to fostering a diverse and inclusive workplace and giving people trust, freedom and authority.

Hervé Balzano

Mick Dempsey is the President of Mercer’s Investments & Retirement (Wealth) business, which includes a diverse portfolio of services and solutions, including investment consulting, open architecture manager-of-managers investment management, and retirement actuarial consulting services.
 
Since joining Mercer in 1999, Mick has held numerous business and commercial leadership roles across Wealth. Most recently, he was Global Leader of Investment Solutions & Outsourced Chief Investment Officer (OCIO). Prior to leading Mercer’s OCIO business, he served as an investment consultant, leading large client relationships in Europe and developing solutions across the full spectrum of retirement and investment-related issues.

Mick is a CFA charterholder and holds a bachelor’s degree in finance and a master’s degree in business from the Michael Smurfit UCD Business School.

Mick takes great pride in helping clients achieve better financial security and investment outcomes. As a leader, he is committed to supporting colleague growth, fostering a diverse and inclusive working environment, and building collaborative and purpose-driven teams.    

Michael Dempsey

Ruzhuo

Martine Ferland is the current President and CEO of Mercer. Martine has held this position since September 2018. 

Prior to their current role, Ms. Ferland served as Group President at Mercer from July 2015 to August 2018. In this role, they were responsible for the Europe & Pacific region, as well as the Global Health business. 

Before that, Ms. Ferland was the Retirement Business Leader for Europe & Pacific from July 2011 to June 2015. In this role, they oversaw all aspects of the retirement business in those regions. 

Ms. Ferland began their career at Towers Watson in January 2010, where they served as Director of Canada Retirement. Martine then moved to Towers Perrin in September 2005, where they served as Global Consulting Group Leader and Asia Retirement Business Leader before becoming Montreal Market Leader in May 2002.

Martine Ferland has a BS in Actuarial Science from [Université Laval](/org/universite-laval).

Some individuals on their team include Achim Lüder - Chief People Officer, David Anderson - Chief Commercial Officer, and Tom Geraghty - President, Europe Region.

Martine Ferland

Ged Quinn is the Chief Marketing Officer at Mercer. Ged has over 25 years of experience in marketing and communications, including stints at NatWest and Retail Banking. Quinn is responsible for all above and below the line marketing communications strategy and implementation for Personal Loans and Student Accounts. Ged is a strategic thinker with a track record of successful campaigns and a passion for customer experience.

Ged Quinn has a Master of Business Administration (MBA) from Henley Business School, a Post-graduate Diploma in Marketing from CIM | The Chartered Institute of Marketing, and a BSc in Economics & Politics from Aberystwyth University. Ged also has certification from HubSpot Academy in Inbound Certified and Henley Business School in MBA.

Ged Quinn reports to Martine Ferland, President and CEO. They work with Pat Tomlinson - President, US & Canada, Mark Elliott - Chief Financial Officer, and Renée McGowan - President, AMEA Region. Some individuals on their team include Carey Foran Hoch - Partner, Head of Marketing for the US, James Shaw - B2B Marketing Leader, and Judy Lo - Head of Marketing, Hong Kong & Taiwan.

Ged Quinn

Zelia Lim is currently the Global Product Marketing Manager at Mercer. Zelia has over 6 years of experience in marketing, with a focus on product and channel marketing. 

Prior to joining Mercer, Zelia was the Marketing Lead for Human Capital Solutions at Aon in Singapore, where they were responsible for marketing strategy and implementation, budget and lead generation campaigns with integrated marketing approaches. 

Before that, Zelia was the Assistant Manager, Product & Channel Marketing at [LG Electronics](/org/lg) in Singapore. In this role, they were responsible for product planning and execution, as well as developing and executing marketing plans to drive sales of LG products. 

Zelia has a proven track record in driving growth for their previous companies through their innovative marketing strategies. With their extensive experience in marketing, they are well-positioned to continue driving growth for Mercer globally.

Zelia Lim graduated with a Bachelor of Commerce (BCom) in Management & International Business from The University of British Columbia. Zelia then participated in an Overseas Attachment Programme where they studied International Human Resource, Market Research, and Entrepreneurship at [Korea University](/org/korea-university).

They work with Judy Lo - Head of Marketing, Hong Kong & Taiwan, James Shaw - B2B Marketing Leader, and Jill Jacinto - Global Marketing Lead. Zelia Lim reports to Ged Quinn, Chief Marketing Officer.

Zelia Lim

Charlotte Irving is the Senior Digital Marketing & Campaign Manager at Mercer. Prior to this, they were the President and Owner of Mercer Metals Inc, a position they held for 30 years. During their time at Mercer Metals Inc, Charlotte was responsible for making official decisions for the company. Charlotte has a long and successful history in the business world, and they are an excellent example of a powerful and competent woman in a male-dominated industry.

Charlotte Irving attended W.H. Adamson High School, where they studied accounting and business/management. Charlotte then went on to Arlington State Jr. College (now UTA), where they earned their BA in accounting and business/management.

Their manager is Ged Quinn, Chief Marketing Officer. They work with Zelia Lim - Global Product Marketing, Michael Farrell - Global Marketing Leader, Products, and Abigail Perkin - Global Benefits Management Marketing Manager.

Charlotte Irving

Shalini H. is a human resources leader who has been with Mercer since 2014. Shalini is currently the HR leader for Asia and is responsible for overseeing the company's HR operations in the region. Prior to their current role, Shalini was a senior project manager for application support at Mercer. In this role, they were responsible for working closely with leadership to ensure that key deliverables were aligned with business goals, monitoring SLA and MTTR metrics, and creating service improvement plans. Shalini has also been responsible for forming knowledge base and SOPs, maintaining a knowledge index of team members, and identifying risks and implementing mitigation strategies.

Shalini H. has a Bachelor of Technology in Computer Science from Maharishi Dayanand University Rohtak.

Some of their coworkers include Joe Monaghan - Principal, HR Transformation, Bhawna Sinha - Manager, HR Ops, and Judith Barnscheidt - Manager I HR Transformation. Their manager is Lana Maksimovic, Head of HR.

Shalini H.

Mireya Falkenstein is the HR Manager at Mercer. Mireya has over 10 years of experience in human resources, including developing and implementing policies, coordinating programs, and recruiting. Prior to joining Mercer, they were the Head of Recall Unit at GE Energy, where they managed customer service for 108 clients. Mireya has also worked as an HR Generalist at GE Power Controls Iberica SL and as a Specialist, Recruiting at ISS.

Mireya Falkenstein has a PDD from INALDE Business School, an MBA in Administration from [Universitat de Barcelona](/org/universitat-de-barcelona), and a degree in Psychology from [Universidad Católica de Colombia](/org/universidad-catolica-de-colombia).

Some of their coworkers include Anna Marciniak - HR Manager, Joe Monaghan - Principal, HR Transformation, and Priyam Saikia - HR Business Partner. Mireya Falkenstein reports to Lana Maksimovic, Head of HR.

Mireya Falkenstein

Whitney Connaughton has been working in Human Resources and Communications for over 30 years. Whitney began their career as a consultant with Mercer, working with Fortune 500 companies in the greater NY metro area on workforce communication and change. In 1998, they moved to [American Express](/org/american-express), where they held a variety of HR and communication roles. In their current position as US & Canada HR Leader at Mercer, they are responsible for leading the HR function for the company. Whitney has a deep understanding of the challenges and opportunities that come with working in Human Resources, and is committed to helping their team succeed.

Whitney Connaughton has a MBA in Management from NYU Stern School of Business and a BA in English from [Columbia University](/org/columbia-university).

Whitney Connaughton works with Mehtap Arslan - Subject Matter Expert and HR Consultant, Mireya Falkenstein - HR Manager, and Michelle van Gunst - HR Leader. Their manager is Lana Maksimovic, Head of HR.

Whitney Connaughton

Sandra Golla is currently the Manager of HR Transformation at Mercer. Prior to this, they were with Promerit AG for just over 4 years in various roles related to HR Transformation, including Managing Consultant, Senior Consultant, and Consultant. Before that, they were an intern in Human Resources and Organizational Development at Eckes-Granini and also worked as a working student in reception and ticketing at 1. FSV Mainz 05 e.V.

Sandra Golla has a Master of Arts in Management - Human Resource Management and Controlling from Hochschule Mainz - University of Applied Sciences. Sandra also has a Bachelor of Arts in Business Economics - Health and Social Economics from University of Applied Sciences Koblenz. In addition, they have certification from gbok - Gesellschaft für Beratungs- und Organisationskompetenz GmbH in Systemischer Management Coach, Hasso Plattner Institute in Design Thinking, IHK Rheinhessen in Ordinance on Aptitude of Instructors, and borisgloger consulting GmbH in Scrum Master Certified (SMC).

They are on a team with Ana - Maria Gheorghe - Senior HR Consultant, Lana Maksimovic - Head of HR, and Gabriel Tasso Fragoso - Senior HR Generalist. Sandra Golla reports to Achim Lüder, Chief People Officer.

Sandra Golla

Heather Frank is an HR Transformation Consultant at Mercer. Heather was previously the Director, HR Transformation Project Lead at Elanco from January 2017 to January 222. In this role, they were responsible for reviewing existing global HR processes to identify opportunities to standardize, simplify and optimize. Heather also developed an HR process improvement prioritization plan and budget, ensuring alignment with the global HR operating model, HR Strategy, and people strategy. Additionally, they led and managed process improvement initiatives associated with global HR processes using Workday and Service Now Platform. 

Before their time at Elanco, Heather was the Sr Associate Director, HR & Labor Relations at Boehringer Ingelheim Vetmedica Inc. from March 2011 to January 2017. In this role, Heather was responsible for managing all aspects of employee and labor relations for 2,500 employees in 25 states. This included handling investigations of employee misconduct, policy interpretation and administration, coaching and counseling employees and managers on policies and procedures, and serving as a resource on employment law compliance.

Heather is also a business owner, having owned The Lucky Donkey Bar and Grill LLC from March 2018 to March 2021.

Heather Frank has a Master's degree in Human Resources Management and Services from [Penn State University](/org/penn-state). Heather also has a Bachelor's degree in Art/Art Studies, General from [Iowa State University](/org/iowa-state-university). Heather Frank is certified by [SHRM](/org/shrm) as a [SHRM](/org/shrm)-SCP (Senior Certified Professional) and by the HR Certification Institute as a Senior Professional in Human Resources (SPHR) and Senior Professional in Human Resources (SPHR).

They are on a team with Talisa Miene - Consultant | HR Transformation, Ana - Maria Gheorghe - Senior HR Consultant, and Siobhan Martin - Executive Director, HR. Heather Frank reports to Achim Lüder, Chief People Officer.

Heather Frank

Krista Mayor is a Partner at Mercer, where they lead the HR Transformation practice. Krista has over 20 years of experience in Human Resources, Consulting, and Technology. 

Krista started their career at SAP as an Implementation Project Manager in the HCM Practice. Krista then moved to LSI Logic as a Business Analyst in the HRIT group. In January 2002, they joined Mercer as a Senior Associate in Human Capital, Operations & Technology Consulting (HCOT). Krista was promoted to Partner in December 2005. 

At Mercer, Krista has worked on some of the firm’s most complex and high-profile projects, including the development of Mercer’s proprietary HR Transformation methodology. Krista is a frequent speaker at industry events and has been quoted in [The Wall Street Journal](/org/the-wall-street-journal), Forbes, and other publications. 

Krista received their BA in Sociology from the University of California, Berkeley and their MBA from [Stanford University](/org/stanford).

Krista Mayor received their MBA from the University of Notre Dame Mendoza College of Business and their BA in Business from the [University of California, Riverside](/org/university-of-california-riverside).

Some of their coworkers include Heather Frank - HR Transformation Consultant, Lana Maksimovic - Head of HR, and Davide Pediglieri - HR and Digital Transformation Lead. Krista Mayor reports to Achim Lüder, Chief People Officer.

Krista Mayor

Talisa Miene is a Consultant for HR Transformation at Mercer. Talisa has previous experience working in quality management, human resources, and continuous improvement processes. Miene has a dual degree in Business Administration and Information Systems from T-Systems International GmbH.

Talisa Miene has a doubledegree in Master of Science from [Edinburgh Napier University](/org/edinburgh-napier-university) and Master of Arts from Hochschule für Technik Stuttgart. Talisa also has a Bachelor's degree in BWL - Industrie from Baden-Wuerttemberg Cooperative State University (DHBW). Talisa is certified from Hochschule für Technik Stuttgart in Design Thinking and from Industrie- und Handelskammer (Chambers of Commerce & Industry) in Ausbilder-Eignungsprüfung AEVO.

Their manager is Achim Lüder, Chief People Officer. They are on a team with Gabriel Tasso Fragoso - Senior HR Generalist, Davide Pediglieri - HR and Digital Transformation Lead, and Lana Maksimovic - Head of HR.

Talisa Miene

Emma Farrell is the HR Business Partner at Mercer. Emma has previous experience working as an HR Business Partner at [MetLife](/org/metlife), HR, Payroll & Benefits Supervisor at [MetLife](/org/metlife), and as a Payroll & Benefits Officer at [MetLife](/org/metlife) Ireland. Emma has also worked as an HR and Payroll Administrator at [MetLife](/org/metlife) and as a Human Resources Administrator at Wesfarmers Insurance. Emma started their career as an Administrator at Procare Group.

Emma Farrell has a MSc in Human Resource Management from Dublin Institute of Technology, as well as a CIPD Award in Employment Law and Industrial Relations from [National College of Ireland](/org/national-college-of-ireland). Emma also has an Honours BSc in Business and Management from Dublin Institute of Technology, with a focus in Human Resource Management, Employee Relations, International Management, and Strategic Management.

Emma Farrell reports to Achim Lüder, Chief People Officer. Some of their coworkers include Donna Biggs - HR Director, Pattaradech Homtrakul - Organization and HR Management Consultant, and Heather Frank - HR Transformation Consultant.

Emma Farrell

James Shaw is the B2B Marketing Leader at Mercer. James has over four years of experience working in marketing, with a focus on strategy and execution of targeted end-to-end marketing campaigns. Prior to their current role, James was the Brand & Marketing Manager at Mercer New Zealand, where they managed the strategy and execution of the Mercer brand. James has also worked as a Marketing Manager at Mercer Australia. In their current role, James is responsible for developing strategic marketing activities that support local business priorities, including demand generation, revenue growth, awareness and branding, and client retention.

James Shaw has a Mini MBA in Marketing from Marketing Week Mini MBA with Mark Ritson, a Bachelor of Commerce (BCom) Triple Major in Marketing, Management, and International Business from Victoria University of Wellington, and a Certificate III & IV in Fitness from the Fitness Institute of Australia (FIA). James also has NCEA Level 3,2,1 in Business/Commerce, General from Hastings Boys High School, Hawkes Bay, New Zealand.

They are on a team with Elizabeth N. Feola - Integrated Marketing Manager, Michael Farrell - Global Marketing Leader, Products, and Abigail Perkin - Global Benefits Management Marketing Manager. James Shaw reports to Ged Quinn, Chief Marketing Officer.

James Shaw

Jill Jacinto is the Global Marketing Lead at Mercer. Prior to their current position, Jill was the Associate Director of Content and Communications at Loeb.nyc, where they were responsible for creating career advice materials and content strategy for multiple media platforms. Jill was also an influencer for millennial-targeted campaigns and directed and redesigned NicoleWilliams.com. In addition, Jill has pitched and managed interviews with producers, editors, and bloggers from top media outlets, such as The Today Show, CBS This Morning, Fox, WSJ, Shape, Women's Health, More, and Cosmopolitan.

Jill Jacinto has a communications degree from [New York University](/org/nyu) and a B.A. in Journalism and Jill'story from the University of Massachusetts Amherst. Jill also has a certification in Digital Marketing from edX, as well as certifications in Online Marketing Foundations, Communicating with Confidence, Media Training, and Writing Headlines from [LinkedIn](/org/linkedin).

They work with Laura Spressert Burgess - Principal, Global Marketing, Şirin Alkan - Digital Marketing Team Leader, and Abigail Perkin - Global Benefits Management Marketing Manager. Their manager is Ged Quinn, Chief Marketing Officer.

Jill Jacinto

Şirin Alkan is a Digital Marketing Team Leader at Mercer. Prior to joining Mercer, they were a Regional Digital Manager at [Valeo](/org/valeo) from May 2021 to February 2022. Şirin has also served as a Regional Digital Marketing Manager at Voltimum from June 2017 to April 2021 and as a B2B Digital Media Consultant. Şirin Alkan began their career as a Business Development Manager at [Yandex](/org/yandex) in April 2012 and has also worked as a Digital Advertising Coordinator at Turk Telekom and as a Coordinator at Fox International Channels.

Şirin Alkan attended [Istanbul Bilgi University](/org/istanbul-bilgi-university), where they earned a Master's degree in Marketing Communications. Şirin also holds a Double Major in Media and Communication Systems from the same school. Şirin also has a certification from İstanbul Business School in Micro MBA and another from Istanbul University in Sales & marketing management.

They work with Rick van Emmerik - Senior Marketing Manager, Carey Foran Hoch - Partner, Head of Marketing for the US, and James Shaw - B2B Marketing Leader. Şirin Alkan reports to Ged Quinn, Chief Marketing Officer.

Şirin Alkan

Shannon Powell has been working in communications and marketing for over 15 years. Shannon started their career at NASA - National Aeronautics and Space Administration, where they worked as an Event Manager for 6 years. In this role, they were responsible for coordinating and executing industry conferences and exhibits, as well as managing the company website, social media, and writing and publishing press releases and blogs.

In 2006, Shannon left NASA to join Constellation Energy as their Events & Marketing Manager. In this role, they were responsible for leading the marketing team to ensure successful and timely completion of corporate communication programs from concept to execution, including timelines, vendors, internal resources and budgets. Shannon also ensured corporate brand integrity was maintained across all platforms, wrote content, and assisted with creative design development of client-facing marketing materials including traditional and digital media.

In 2009, Shannon left Constellation Energy to join CSSi as their Marketing Manager. Shannon remained in this role until 2015 when they joined Mercer as their Communications and Marketing Manager.

Shannon Powell received their education at Shippensburg University of Pennsylvania.

Some of their coworkers include Abigail Perkin - Global Benefits Management Marketing Manager, Michael Farrell - Global Marketing Leader, Products, and Jill Jacinto - Global Marketing Lead. Shannon Powell reports to Ged Quinn, Chief Marketing Officer.

Shannon Powell

Elizabeth N. Feola is the Integrated Marketing Manager at Mercer. Elizabeth has over fifteen years of experience in marketing and event management. Feola has a deep understanding of how to connect people to a company’s mission and position it uniquely in the marketplace. 

Prior to joining Mercer, Feola was the Marketing and Events Manager at Sirota, a leading employee attitude research company. In this role, they were responsible for creating marketing communications collateral, advertising, and planning global strategic events. Feola also managed the company’s website content and display and ran all social media channels.

Before their time at Sirota, Feola worked as a Client Services Consultant at Cendant Mobility. In this role, they provided support to clients during their relocation process. 

Feola has a bachelor’s degree in Communications from [Rutgers University](/org/rutgers-university).

Elizabeth N. Feola's educational career includes a BA in Psychology from Western Connecticut State University, a Real Estate Salesperson Licensure in Real Estate Principles & Practices from Appraisal and Real Estate School of Connecticut, and certifications in Social Media and Inbound Marketing from Instant E-Training and HubSpot, respectively.

They are on a team with Andrew Davy - Marketing Manager, Norway, James Shaw - B2B Marketing Leader, and Judy Lo - Head of Marketing, Hong Kong & Taiwan. Elizabeth N. Feola reports to Ged Quinn, Chief Marketing Officer.

Elizabeth N. Feola

Abigail Perkin is the Global Benefits Management Marketing Manager at Mercer, a position they have held since August 2020. Prior to this, they were the Marketing Manager at Mercer Limited from October 2006 to August 2020, where they were responsible for managing the marketing strategy and implementation for the Mercer Marsh Benefits business in the UK.

Perkin has also held the role of Knowledge Manager at Mercer Limited from October 2006 to December 2016. In this role, they were responsible for managing the knowledge management function for the UK business, including developing and implementing knowledge management strategies, processes and tools.

Perkin has a wealth of experience in marketing and communications, having developed and managed the execution of marketing plans across B2B and B2C audiences, created integrated multi-channel campaigns, and managed relationships with creative, communications, telemarketing agencies, providers and partners. Abigail is also an experienced copywriter and has developed marketing collateral and editorial content, as well as identifying and agreeing target lists and executing mailings.

Perkin is a skilled project manager and has been responsible for managing Britain’s Healthiest Workplace, one of the UK’s largest employee health and wellbeing studies. In addition, they have also tracked the effectiveness of marketing activities and programmes, and has ownership of UK budgets and first line management of marketing spend.

Abigail Perkin completed a degree in Management Studies from the [University of Leeds](/org/university-of-leeds). Abigail then went on to complete a CIM Professional Diploma in Marketing from Leeds Beckett University.

Abigail Perkin reports to Ged Quinn, Chief Marketing Officer. They are on a team with Zelia Lim - Global Product Marketing, Rick van Emmerik - Senior Marketing Manager, and Carey Foran Hoch - Partner, Head of Marketing for the US.

Abigail Perkin

Benoit Hudon is currently the President and CEO of Mercer UK. Prior to this role, they were the Global Defined Benefit Leader and EuroPac Wealth Leader at Mercer. In this role, they were responsible for leading the growth of Mercer's Wealth business through the integration of Mercer's offerings, innovation, inorganic growth and partnerships. Benoit also led the digital transformation efforts across the Mercer Wealth business globally. Prior to this role, they were the Retirement Leader in the London office of Mercer UK. In this role, they managed the Retirement group with revenue of USD 50M and 100 colleagues. Benoit advised The Canadian Bank Note, Limited, on the second Canadian longevity insurance transaction, and the smallest even done around the globe, a streamlined solution making longevity protection available to pension schemes of all size.

Benoit Hudon has a Bsc in Actuarial Science from [Université Laval](/org/universite-laval) and has also attended College Jules-Flandrin.

Benoit Hudon reports to Martine Ferland, President and CEO. Some of their coworkers include Bala Viswanathan - Chief Operating Officer, Pat Tomlinson - President, US & Canada, and Mark Elliott - Chief Financial Officer.

Benoit Hudon

Marc Cordover

Tom is the President for Mercer’s Europe Region and Chairman, Marsh McLennan Ireland. He joined Mercer in 2000 and has held a number of positions, including leadership of both Mercer's European Investment and Retirement businesses as well as acting CEO of Mercer’s Ireland business and interim CEO of Mercer’s UK business. Tom also serves on the boards of Mercer entities as a Director in Denmark, France, Ireland, Italy, the Netherlands, Spain and Switzerland.

In October 2017, he was appointed President of the Marsh & McLennan Companies Innovation Centre and has been involved with the Centre since its inception and currently serves on its board, as both Director and Chairman.

Prior to Mercer, Tom was a Vice President within Bank of New York Mellon. He has a BA and Masters in Business from Dublin City University, Ireland.

Tom Geraghty

Rizky Nurakbarianti

Alayna Francis

Dana Hourani

Robert Lockley

micaela  mcpadden

Alex Wynn

Ms. Potter joins Mercer after a 25-year career at [Willis Towers Watson](/org/willis-towers-watson). She most recently served as Managing Director and US East Region Leader. Prior to leading the East Region, she held positions of increasing responsibility such as the Washington, DC Market Leader and the Director of Account Management and Office Practice Leader for the Technology Solutions practice. Ms. Potter was also a member of [Willis Towers Watson](/org/willis-towers-watson)’s North America Leadership Team, Global HR Advisory Council, Americas Retirement Growth Leadership Team, and was the North America Executive Sponsor for the Gender Equity business resource group.

Susan Potter

Prior to joining Mercer, Mr. Cianciulli spent 20 years at Vanguard, most recently serving as the Regional Director of Defined Contribution Retirement Solutions. He has achieved the Qualified 401(k) Administrator (QKA) designation with the American Society of Pension Professionals & Actuaries. He is a CFA® charterholder and a member of the CFA Society of Philadelphia. Mr. Cianciulli earned his Bachelors from Fox School of Business at Temple University and his Masters of Business Administration from The Pennsylvania State University.

Michael Cianciulli

Rian Miller is Mercer’s General Counsel. She leads the global Legal & Compliance team.
 
Before joining Mercer, Rian worked at [Towers Watson](/org/towers-watson) and its predecessor firms. Rian has broad expertise in the legal and business issues impacting all of Mercer’s businesses.
 
Rian joined Towers Perrin in 1997, working principally on employment matters. In 2000, she was promoted to Towers Perrin’s Managing Counsel for Litigation and, in 2007, added the responsibility of Chief Ethics and Compliance Officer. After the 2010 merger of Towers Perrin and Watson Wyatt, Rian was appointed Managing Counsel for Risk and Litigation for the combined [Towers Watson](/org/towers-watson). She also served on the [Towers Watson](/org/towers-watson) Enterprise Risk Management Committee. Before joining Towers Perrin, Rian was an associate at Pepper Hamilton in Philadelphia.
 
In 2013, Rian was named by Women, Influence & Power in Law as one of the top women general counsels (GCs) in America. One year later, Inside Counsel named her one of the R3-100 — women who will be ready in less than three years to become the GC of a Fortune 500 company.
 
Rian has been a featured speaker at a number of programs on the role of corporate counsel as well as programs on ERISA. She is a recognized expert in the field of professional malpractice in the actuarial profession.
 
Rian graduated from Temple University School of Law in Philadelphia (magna cum laude). She earned master’s degrees from Indiana University School of Music and Indiana University School of Library and Information Science. Rian is admitted to the bar in Pennsylvania and New Jersey.

Rian Miller

Elissa Montoya

Achim Lüder is a Senior Partner and Mercer’s Chief People Officer, responsible for building a diverse workforce and inclusive environment where Mercer’s 25,000 colleagues across the globe are empowered to thrive in both their professional and personal development.
 
Achim has held a number of senior leadership positions during his more than 15 years at Mercer, including CEO, Mercer Germany; Leader, Central and Eastern Europe; CFO, Mercer EMEA; and Chief Operating Officer, EMEA Retirement business.
 
He started his professional career in 1994 as an Auditor for [KPMG](/org/kpmg) in Munich. He also worked as a CFO at a start-up company, providing internet technology solutions for private insurance products. Prior to joining Mercer, he was the sales director for a Frankfurt-based venture capital firm.
 
Achim graduated with a master’s degree in business administration from the University of Tuebingen, Germany. He is a Certified Public Accountant (Wirtschaftsprüfer) and a Certified Tax Advisor (Steuerberater). Achim is based in Frankfurt, Germany.

Achim Lüder

Miriam Daucher

sarah pearse

Mehtap Arslan

Ana - Maria Gheorghe

Davide Pediglieri

Siobhan Martin

Rick van Emmerik

Andrew Davy

Rosana Wayand

Michael Farrell

Brunella Lupano

Judy Lo

Carey Foran Hoch

Jenifer Smith

Laura Spressert Burgess

Donna Biggs is the current HR Director at Mercer. Donna has been with the company since January 2000 and has held a variety of roles during their tenure. Donna is responsible for the digital strategy for the Mercer Marsh Benefits business in the UK. Prior to joining Mercer, Donna worked for Sedgwick Noble Lowndes and Medisure in a variety of roles.

Donna Biggs reports to Achim Lüder, Chief People Officer. They work with Camilla Moen - HR Manager, Siobhan Martin - Executive Director, HR, and Lana Maksimovic - Head of HR.

Donna Biggs

Gabriel Tasso Fragoso

Dayana Galvez is a Senior HR Manager at Mercer. Before joining Mercer, they worked as an HR Generalist at [Ingersoll Rand](/org/ingersoll-rand) from September 2018 to June 2019. Prior to that, they were an HR Specialist at DHL from May 2016 to September 2018. Dayana started their career as a Recruiter at RONIN Staffing LLC from May 2013 to December 2015.

Dayana Galvez has a Master’s Degree in Leadership and Management from the University of Miami Herbert Business School. Dayana also has a Bachelor of Arts (B.A.) from UC Irvine. Dayana has two Certificates in Business Administration and Leadership from the University of Miami Herbert Business School.

Some of their coworkers include Heather Frank - HR Transformation Consultant, Pattaradech Homtrakul - Organization and HR Management Consultant, and Talisa Miene - Consultant | HR Transformation. Dayana Galvez reports to Achim Lüder, Chief People Officer.

Dayana Galvez

Sanya Ahuja

Camilla Moen

Pattaradech Homtrakul

Lana Maksimovic

Wiktoria Woźniak

Judith Barnscheidt

Joe Monaghan is a Principal at Mercer, where they lead HR Transformation. Joe has over 15 years of experience in Human Resources, technology, and payroll. 

Joe started their career as a Consultant at NGA Human Resources in January 2012, where they worked with HR technology and payroll. Joe then moved to [Deloitte](/org/deloitte) in October 2013, where they worked as a Consultant in HR Technology and Analytics. In March 2015, Joe joined Mercer as a Senior Consultant in HR Technology and Payroll. Joe was promoted to Principal in April 2017 and now leads HR Transformation at the company.

Joe Monaghan holds a Bachelor of Business Administration from [Kennesaw State University](/org/kennesaw-state-university) and is certified from the HR Certification Institute as a Global Professional in Human Resources (GPHR). Joe also holds Workday certifications in HCM, Integrations, PM, and Payroll.

They work with sarah pearse - Europe Pacific HR Director, Bhawna Sinha - Manager, HR Ops, and Anna Marciniak - HR Manager. Their manager is Lana Maksimovic, Head of HR.

Joe Monaghan

Michelle van Gunst

Priyam Saikia

Veronica S.

Anna Marciniak

Bhawna Sinha

David is the Chief Commercial Officer for Mercer, leading and enabling colleagues globally to serve more clients, in more ways, in more places through a growth culture and mindset and exceptional client experiences. In this role, David is responsible for sales management, client management, pricing, commercial analytics and insights, client experience, new solution commercialization and growth acceleration.

Previously, David was the President for Mercer's International Region leading colleagues in 175 cities and 41 countries, serving clients in 140 countries across Africa, Asia, Europe, Latin America, the Middle East, the Pacific and the United Kingdom.

David's career experience includes advising organizations and foreign governments on investment and retirement savings matters and leading businesses in life insurance, financial services and professional services. He has spent more than 20 years of his career leading businesses and geographies at Mercer around the world.

David has qualifications in marketing, insurance, superannuation and management. He is a Certified Insurance Professional, a Certified Practising Marketer, a Fellow of the Association of Superannuation Funds of Australia, a Fellow of the [Australian Institute of Management](/org/australian-institute-of-management), a Fellow of the Australian and New Zealand Institute of Insurance and Finance, a Fellow of the Australian Marketing Institute and a Member of the Australian Institute of Company Directors.



David Anderson

Pat Tomlinson is President, US & Canada, leading more than 5,000 colleagues who serve approximately 10,000 domestic and multinational clients across Mercer, creating secure and rewarding futures for those clients and their employees.

Pat joined Mercer in 2014 to lead the Career business in North America and, from 2018 to 2020, was Mercer’s East Market CEO, guiding our Health, Wealth and Career businesses to meet ever-changing client needs. Prior to joining Mercer, he spent 17 years with Aon and served as an officer in the US Army.

Pat is a graduate of the United States Military Academy at West Point, with a bachelor of science in sociology. 



Pat Tomlinson

Ilya Bonic is President of Mercer’s Career business and Head of Mercer Strategy.

With 25 years of experience in human resource consulting, Ilya has worked with leading multinational companies to build human capital information resources and tools that allow them to make more informed decisions on strategic people issues.

Ilya’s experience includes multiple regional and global leadership roles. In combination, these provide for an extensive international background that encompasses all aspects of Mercer’s Career business services. Ilya joined Mercer in Australia in 1997 and soon after relocated to Singapore, where he delivered on Asia-Pacific regional responsibilities. Following five years in Asia, he moved to Europe and was based in Geneva for nine years before relocating to the US in 2015. In his various roles within the business, Ilya has had responsibility for all markets from which Mercer delivers client consulting services. With his international background and through his client and business leadership roles, Ilya has been well-placed to comment on current issues and emerging talent trends.

Ilya is the co-executive sponsor of the Rising Professionals Network business resource group. He regularly presents at industry forums and is consistently invited by clients to provide their executives and HR teams with insights into the HR issues, risks and opportunities they face.

Ilya holds a master’s degree in applied psychology from the University of New South Wales in Australia.

Ilya Bonic

Yerko Iván Fuentes Salinas

Cynthia Cottrell

Mark is the Chief Financial Officer (CFO) for Mercer and a member of Marsh McLennan’s Finance Leadership Team, where he co-sponsors the Women in Finance initiative and the LEAD (Leadership Exploration and Development) Financial Planning & Analysis Program.

From 2016-2021, he was the CFO of Guy Carpenter (GC). Prior to GC, Mark worked for Marsh in several finance roles, including head of North America Financial Planning & Analysis and CFO of Marsh’s US and Canada Division.

Before Marsh, Mark spent seven years at KPMG’s New York and South Africa Transaction Advisory Practices, where he advised financial institutions in South Africa, the UK and the US on finance transformation and capital markets transactions.

He is a Chartered Accountant (CA) and Certified Financial Analyst (CFA) charter holder.

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