Kirsten Hoffmann

Kirsten Hoffmann is an experienced Business Operations Manager in Sales EMEA at Aptiv since December 2017, focusing on sales planning, organization, and standardized reporting, and driving initiatives such as the Net Promoter System (NPS), Customer Strategy Review (CSR), and Voice of the Customer (VOC) processes. Previously held roles include Customer Experience Analyst EMEA, where responsibilities involved enhancing customer relationships and fostering a customer-centric culture, and Sales Sustainability Specialist for BMW and Mercedes Benz Group, emphasizing sustainability practices. Early career experience includes serving as an Executive Assistant at both Aptiv and Delphi. Kirsten holds a Diplom-Kauffrau degree in Logistics, Human Resources, and Automotive Business from Otto-Friedrich-Universität Bamberg.