Harvinder D.

Harvinder D. has over 18 years of experience in IT service management, currently serving as the DTS Operations Lead EMEA at Aptos Retail since September 2016, where responsibilities include overseeing training and the migration of Level 1 service desk operations from the UK to the Philippines. Prior to this role, Harvinder held several positions at BT, including Senior Support Analyst and Support Analyst on the Trading Solutions Incident Desk. Additionally, experience includes a role as Service Desk Account Lead at Cyntergy, focusing on the Primark account. Harvinder holds a Bachelor of Science with Honours in Computing and IT from The Open University.