Shannon V.

Shannon V. is an experienced professional in health plan management and information technology service management, currently serving as the Utilization Manager/Vendor Manager at APWU Health Plan since June 2021, where responsibilities include contract negotiations and vendor management, along with program evaluation to control utilization and benefits expenses. Prior experience includes roles as ITSM Manager and Vendor Manager at CareFirst BlueCross BlueShield, overseeing critical IT service processes and managing operations with external partners. Shannon's earlier career highlights include positions at Internet Testing Systems, BT Global Services, and The Widmeyer-Baker Group, focusing on implementation management, supplier/vendor management, and customer service operations. Shannon holds a Bachelor of Arts degree in Journalism/Communications from George Mason University.