AQ Services International
Jeroen de Koning has a diverse work experience spanning different roles and industries. Jeroen is currently the Client & Business Development Director at Creating Winners since March 2021. Prior to this, they held the position of CEO at AQ Services International starting from April 2018. Jeroen also worked as the Account Director (from January 2014 to March 2018), Managing Director Asia (from January 2010 to December 2013), Director Asia (from August 2007 to December 2009), and Senior Business Manager (from June 2006 to July 2007) at AQ Services International. Jeroen de Koning worked as a Quality Excellence Consultant at deKoning from July 2004 to May 2006, where they specialized in process analysis and improvement. Jeroen also owned and managed deKoning Investment from January 1996 to May 2006. In addition, they served as the Executive Director at the European Chamber of Commerce, Singapore (EuroCham Singapore) from October 2003 to June 2004.
Jeroen de Koning pursued their education from 1987 to 1994 at Erasmus University Rotterdam, where they obtained a Master's degree in Business Economics.
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AQ Services International
AQ Services International is about changing the world of customer service, through our mission: 'Driving Front line Performance'. Founded in 2001, AQ has over 19 years of experience. During this time, we have developed the right set of tools and expertise allowing us to customize solutions for different businesses. We have grown into a multicultural company with global reach and local roots and serve clients across the full spectrum of the service industry on all continents. Measure- We help companies like yours grow by providing actionable insights into your front line. We specialize in mystery shopping and audits to help you understand each part of your business process, and pinpoint performance breakdowns related to your customers or business. Act- We go beyond providing insights, and use data to provide actionable solutions. Based on your companies' insights, we create a personalized action plan to address your toughest business challenges. Through state of the art technology and customizable improvement tools, we take action where needed. Improve- At AQ Services, we make our actions count. Our services have shown to result in higher customer & employee satisfaction, more effective & positive coaching options, reduction of operational downtime, an increase in KPI's and much more. In us, you will find willing partners who are as passionate about your business - from front line to bottom line, from your products and services to your customers - as you are. Office Locations: Singapore | Kuala Lumpur | The Hague | Shanghai