Adam H.

Adam H. is an experienced professional in customer experience management, currently serving as the Head of Customer Experience at AQA since July 2021, where responsibilities include leading the development of the organization's customer experience strategy. Prior to AQA, Adam held the position of Head of Customer Experience at Merlin Entertainments from July 2017 to December 2020, focusing on improving customer satisfaction and revenue at Chessington World of Adventures Resort. Adam's extensive background includes a role as Consumer Experience Manager at Nike, overseeing customer experience across Western Europe, and various managerial positions at Selfridges and Suits You. Adam holds a City and Guilds Accreditation in Retail from Saïd Business School, University of Oxford, and has completed A-Level and AVCE courses in Business, Sociology, and Information Technology at Graveney School.