Mark Bury is an accomplished professional with extensive experience in customer delivery and HR leadership within the retail sector. Currently serving as Customer Director at AQA since May 2018, Mark drives customer centricity and oversees multiple teams including Customer Service and Customer Experience. Previous roles include Head of Customer Delivery at AQA, where strategic objectives for customer support were established, and Strategic HR Business Partner in a regulated environment. Mark's prior experience includes senior HR positions at Argos and Home Retail Group, and a managerial background with Homebase and Sainsburys, culminating in expertise in delivering business outcomes and enhancing customer satisfaction. Educational qualifications include a Level 5 Higher Apprenticeship in Leadership & Management and a CIPD Diploma in HR Management.
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