Heron Barros

Heron Barros is an accomplished professional with extensive experience in management consulting and customer service. Currently serving as a Consultor Sócio and Consultor em gestão at Aquila Consultoria em Gestão, Heron has previously held roles such as Business Consultant at HGN Serviços Empresariais, where significant contributions included conducting viability studies for online retail, enhancing customer service processes, and achieving substantial sales increases. Heron also served as Senior Marketplace Manager at Andela, improving operational efficiencies and reducing contract closing times. Earlier experience includes supervisory roles at Mercado Livre, focusing on customer service excellence and team development, and as Production Operations Supervisor at Udiaço Comércio e Indústria de Ferro e Aço, where efforts resulted in major cost savings and operational improvements. Heron holds a Bachelor’s degree in Industrial Engineering from Pontifícia Universidade Católica de São Paulo.