Every day, small medical practices lose hours to a problem that should have been solved decades ago: faxes.

Despite the digital transformation of healthcare, 70-90% of provider communication still travels by fax. At a typical eyecare practice, that means 2-3 hours of skilled staff time every day spent sorting, reading, and acting on incoming faxes — referrals, prior authorizations, records requests, and more.

Arbor Genie was born at Arbor Eyecare in the Pacific Northwest, where our founders experienced this problem firsthand. When our practice coordinator told us he was spending 15+ hours a week processing faxes — time that was blocking an entire half-day of patient care — we knew there had to be a better way.

So we built one.

Fax Genie gives your practice a dedicated Intake Specialist backed by AI-powered tools. Every fax is read, classified, and turned into a clear next action — presented directly in your EMR for a simple review and approve. 

No software to install. No training required. 

Your faxes just start getting handled.

Early results from our pilot practice show an 85% reduction in fax processing time, 2.5x faster referral turnaround, and 15+ hours per week returned to patient-facing work — all with 100% human-in-the-loop oversight.

We believe the best healthcare technology disappears into the workflow. 
Practices don't want another app to manage. They want their problems solved so they can focus on what matters: their patients.

Arbor Genie

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