Roberto Mercado has extensive experience in customer service and technical analysis, currently serving as a Customer Service Representative at ARC Document Solutions since October 2015. Previous roles include Security Software Developer and Designer in a self-employed capacity, where responsibilities included software and hardware upgrades, network infrastructure development, and maintenance. Roberto held the position of Technical Team Lead at D/A until retirement in July 2015, and also worked as a Senior Technical Analyst at TOSHIBA TEC Imaging Systems and as a Master Technician Level 3 Specialist at Ricoh Business Solutions after the IKON transition. Earlier in the career, Roberto was a Customer Service Team Lead/Manager at IKON Office Solutions. Academic qualifications include a Master of Technology in Telecommunications Information Systems Management from Keller Graduate School of Management of DeVry University and a Bachelor of Applied Science in Electrical and Electronic from DeVry University.
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