Emma Faller serves as the Customer Service and Support Director at Arcadis since October 2022, where responsibilities include aligning people, processes, and Service Management technology across merged organizations. Prior roles include Head of Service Delivery Management at Southern Water, focusing on strategy and operational excellence, and Head of IT Service Transformation at acrinax, specializing in IT service delivery and consultancy. Emma's career also features positions such as Operations Delivery Manager at Orbis Partnership and ICT Service Support Manager at East Sussex County Council, demonstrating extensive expertise in managing IT service processes and continuous improvement. Emma holds a BSc in Applied Biology, Environmental Biology from the University of Sunderland.
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