Arch Retail Solutions / Spinnaker Software
Chantelle Santana is a seasoned Senior Business Analyst currently employed at Arch Retail Solutions / Spinnaker Software since October 2024. Previously, Chantelle served in various capacities, including as a Product Owner and Senior Business Analyst at redPanda Software between August 2021 and September 2024. Earlier experience includes a role as a Senior Business Analyst at Tigerfish Software and IT Coordinator & Project Manager at Pepkor Speciality from July 2018 to February 2021, where responsibilities included IT project management and stakeholder relations. Prior to that, Chantelle worked at Pepkor IT as an IT Business Analyst and Database Administrator, contributing to project management and database management across the Pepkor Group. Additional experience includes retail management and administrative roles at Mr Price Apparel, Tekkie Town, and Truworths. Chantelle holds a National Diploma in Wedding Planning from INTEC Education College and graduated from Stellenberg High School in 2005.
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Arch Retail Solutions / Spinnaker Software
The Arch suite of products, developed in-house by Spinnaker Software, offers an integrated retail management solution for the Edge in retail. The Edge is offered to retailers by applying an understanding of challenges within retail and using new technologies and market knowledge to create business processes, mitigating such challenges. The fit-to-function suite of products and services enable Users to: • effectively execute on inventory and margin plans • improve control and understanding of operations • serve the customer better • improve profitability and cash flow The following products have been developed to address the needs in an ever-evolving retail landscape: • Arch Retail – in-store management system • Arch Enterprise – centralised multi-store management solution • Arch Mobile – mobile application offering for on-the-floor management capabilities • Arch Accounting – seamless flow of trading data to accounting software • Arch Loyalty – to reward loyal customers and gather valuable marketing info • Arch Value Adds – integrated peripheral functionality to amplify customer experience at POS • Arch eStore – integrated platform for online shopping • Arch eReplenish – fully automated and integrated procure-to-payment solution • Arch Fuel – all-in-one integrated convenience store and forecourt solution Our solution is scalable - used in stores with 2 points to mega-stores with 50+ POS. Our client base includes independent stores and corporate groups such as OK Foods, Ultra Liquors, Sefalana Group, Food Lovers Market and President Hyper, to name a few. Our 1700+ stores, representing 18000+ points, are supported from our Branches throughout South Africa (Cape Town, Port Elizabeth/Gqeberha, Durban, Bloemfontein, Midrand and Windhoek). In addition, we have service centres servicing clients in Zimbabwe, Angola, Zambia, Tanzania, Malawi & DRC. Global expansion is part of Spinnaker’s strategy. This is evident in the recent go-live of 3 stores in Australia & 1 in the UK.