Josue Meza

Josue Meza is currently a Client Services Associate at Archer Education. Prior to this, they worked as GRM-LA E-Access Website Coordinator at GRM Document Management from March 2008 to August 2016. In this role, they performed webinar presentation and training sessions with various clients, provided technical support to users and team members on matters pertaining to access, data integrity, data security, policies and procedures, development of system and design of enhancements, consulted with clients and account managers to make changes to software, as needed, and responded to client/user requests. Josue also researched and analyzed account structures and recommended or implemented solutions, assessed incoming requests selecting the best resources for successful completion, implemented and reviewed specialized departmental databases, systems and related records, set and managed product support tickets, managed user rights and initial account set up, worked as a liaison between client and site developers, coordinated search engine optimization according to unique client data, monitored system to ensure user adherence, generated reports from the records management database as requested, provided phone support to end-users, reviewed the work of other team members as part of the quality assurance (QA) procedure, ran/scheduled demo presentations for prospective clients, handled sensitive and/or confidential documents and information, trained new employees on policies and procedures, added/removed/managed website user accounts, and communicated effectively with both unskilled and skilled PC users.

Josue Meza has an associate's degree from Citrus College and a certification in Salesforce Certified Administrator from Salesforce. Josue also has a certification in Salesforce Trailhead from Trailhead by Salesforce.