Karen W. is an experienced professional in customer service and management, currently serving as the Associate Director of the Contact Center at Archipelago Strategies Group since May 2024. Prior to this role, Karen held positions at Northeast Credit Union from May 2021 to January 2024, including Member Care Manager II and Customer Service Manager II. Karen's experience also includes serving as Contact Center Manager and Customer Service Training Manager at Cubic Transportation Systems from January 2017 to May 2021. Earlier in Karen's career, leadership roles were held at Focus Care, Inc. as Director of Talent Acquisition and at Mass General Brigham in various capacities, including Training/Travel Manager and Accounts Payable Supervisor/Customer Service Supervisor. Karen began the professional journey as a Customer Service Supervisor at Cambridge Technology Partners from September 1999 to March 2002.
