Kerisha Fiorillo

Kerisha Fiorillo is a seasoned content and support specialist with extensive experience in creating educational resources and managing knowledge bases. Since May 2017, Kerisha has been with Archon Systems Inc., currently serving as a Content Specialist, focusing on customer-centric resources for the inFlow Cloud knowledge base and YouTube channel. Previous roles at Archon include Senior Content & Support Specialist and Customer Solutions Expert, emphasizing knowledge management and customer support. Kerisha's earlier experience includes a role as Support, Onboarding, & Training Coordinator at mindSCOPE Staffing Software, and human resources and customer service positions at Archway Marketing Services and Danier Leather, respectively. Kerisha holds multiple degrees and certificates in Business Administration, Broadcasting, and Communication from Sheridan College, Seneca College, and Georgian College.