Victor Mundin Costa

Victor Mundin Costa is a seasoned professional in quality management and customer success with extensive experience in the education and technology sectors. Currently serving as Senior Coordinator of Quality & Continuous Improvement at Arco Educação, Victor leads a team to optimize customer success processes impacting over 3,500 partner schools and 250 employees. Notable past roles include Head of Customer Success at WeGift, where significant project delivery improvements were achieved, and Operations & Customer Experience Manager at Qulture.Rocks Brasil, where Victor drove exceptional customer satisfaction scores and established a customer-centric culture. Victor holds a Bachelor's degree in Production Engineering from UFTM, an MBA in Strategic Business Management from FIAP, and is pursuing a Professional Master's degree in Operational Research applied to Humanitarian Logistics at Universidade Federal de São Carlos.