Kristine Marhilevica Johansen

Kristine Marhilevica Johansen is a seasoned professional with extensive experience in customer support and service management across multiple industries. Currently serving as Global Senior Director of Customer Support at Ardoq since October 2020, Kristine focuses on building superior global customer support operations to enhance customer experience and drive international growth. Prior roles include Head of Customer Support and Services Management at Hansen Technologies and Senior Manager of Technical Customer Support Services at Confirmit. Kristine is also a founding member of the European Customer Experience Organization, emphasizing collective challenges in the CX landscape. Educational qualifications include an MBA in Strategic Management and various degrees in customer experience, literature, and languages from reputed institutions.