Kristine Marhilevica Johansen is a seasoned professional with extensive experience in customer support and service management across multiple industries. Currently serving as Global Senior Director of Customer Support at Ardoq since October 2020, Kristine focuses on building superior global customer support operations to enhance customer experience and drive international growth. Prior roles include Head of Customer Support and Services Management at Hansen Technologies and Senior Manager of Technical Customer Support Services at Confirmit. Kristine is also a founding member of the European Customer Experience Organization, emphasizing collective challenges in the CX landscape. Educational qualifications include an MBA in Strategic Management and various degrees in customer experience, literature, and languages from reputed institutions.
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Ardoq
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Ardoq is bridging the gap between the business and IT. They do this by providing a single platform to enable the entire organisation to contribute to documentation. Their tools help simplify the documentation of software, business process, and requirements. Ardoq is a dynamic, data-driven tool for Enterprise Architecture. Our software helps organizations and businesses implement and execute change across their projects, strategies, processes, applications, infrastructure, and capabilities. With Ardoq, fresh data creates a dynamic overview that provides insights for better decisions. Through the aid of dashboards, interactive visualizations and diagrams, users can focus time on understanding interdependencies between technology and people, and less time documenting. Ardoq is a bold, caring and driven company with a mission to empower our customers to drive value through successful change.