Joel Muncaster - Itil

Joel Muncaster is a seasoned IT professional with extensive experience in end user operations, infrastructure, and service delivery across various industries. Currently serving as Principal - Head of End User Operations at Ares Management Corporation since 2016, Joel leads a global support team for a major asset management firm. Prior roles include Vice President of Infrastructure Operations and Director of Field Operations at KEYPR, where Joel managed deployments for over 12,000 devices, and Senior Manager of IT Operations at Black Knight Financial Services, overseeing IT service delivery for 8,000 employees. Joel's earlier career includes significant contributions at ev3, Sony Corporation of America, and NAVCO Security Systems. Joel holds an MBA from USC Marshall School of Business and a BA in Business Management from California State University, Fullerton.