Argo Contact Centers
Jacob Decker has extensive experience in workforce management and operations, holding various positions since 2006. Currently serving as a Tactical Operations Specialist at Argo Contact Centers since April 2020, Jacob previously worked as a Seasonal Workforce Management Scheduler at Williams-Sonoma, Inc. and as a Workforce Analyst at UnitedHealth Group. Additionally, Jacob has held roles at Apria Healthcare as a WFM Intraday Analyst and at Direct Energy as a Work Force Analyst, where responsibilities included schedule management and optimization to align with business forecasts. Jacob's career initiated at Time Warner Cable as a Senior Operations Support, showcasing a strong foundation in operations and analytical skills. Jacob is an alumnus of Indiana State University.
This person is not in any offices
Argo Contact Centers
A Billion Dollar-Backed Boutique Partner for Your Business Argo Contact Centers is a unique provider of outsourced contact center and back office services that delivers custom customer engagement in partnership with our clients. In 2017, Argo was acquired by ITC Capital Partners, a multi-billion dollar privately held equity firm with a 100+ year history of developing growth companies with high values, strong business practices and innovation. Coincident with the acquisition, Argo augmented its management team with experienced veterans who have held executive positions with global industry leaders, as both service providers and buyers of outsourced services. This significant shift in management, together with several other attributes, constitutes the Argo difference. #GetToKnowArgo Follow us at: https://www.facebook.com/argocontactcenters/ https://twitter.com/argocontact https://www.instagram.com/argocontact/ https://www.youtube.com/channel/UCvK-Y3AQojk7Fna5fIj4gUg