Jacob Decker

Jacob Decker has extensive experience in workforce management and operations, holding various positions since 2006. Currently serving as a Tactical Operations Specialist at Argo Contact Centers since April 2020, Jacob previously worked as a Seasonal Workforce Management Scheduler at Williams-Sonoma, Inc. and as a Workforce Analyst at UnitedHealth Group. Additionally, Jacob has held roles at Apria Healthcare as a WFM Intraday Analyst and at Direct Energy as a Work Force Analyst, where responsibilities included schedule management and optimization to align with business forecasts. Jacob's career initiated at Time Warner Cable as a Senior Operations Support, showcasing a strong foundation in operations and analytical skills. Jacob is an alumnus of Indiana State University.