Michael Kukla

Michael Kukla is an experienced IT professional specializing in Service Management with a robust background in the ITIL framework. Currently serving as Incident and Service Level Manager in the Computer Information Sciences Division at Argonne National Laboratory since March 2016, Michael has previously held significant roles at Matthews International Corporation, Schawk Inc., and Motorola Solutions, where responsibilities included developing operational Service Management processes and leading IT service delivery initiatives. Michael's career began at Motorola Inc., where initial roles focused on IT operations and compliance, particularly in response to Y2K challenges. With a strong educational background, including a Bachelor of Business Administration from Illinois State University and multiple ITIL certifications, Michael has consistently contributed to optimizing IT processes and enhancing service delivery across organizations.