ARHAG Housing Association
Pamela Newman possesses extensive experience in customer service and operations management within the housing and social care sectors. Currently serving as the Executive Director of Customer Services at ARHAG Housing Association since April 2025, Newman has also held the role of Head of Customer Council at Metropolitan Thames Valley since August 2020, contributing significantly to the governance structure of the organization. Previous positions include Director of Operations at Evolve Housing + Support, Head of Service at Certitude, and Director at Choice Care Group, where responsibilities encompassed managing community-based services, exceeding regulatory standards, and developing new business opportunities. Earlier career milestones include Area Manager at United Response and Services Manager at RNID/Action on Hearing Loss, showcasing expertise in strategic leadership, stakeholder engagement, and the delivery of high-quality support services.
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ARHAG Housing Association
ARHAG was founded in 1979 to respond to an urgent need for housing and support amongst Britain’s fast growing refugee and migrant communities. It is 40 years since Arhag was founded. Over that time we have developed to become a good performing housing association. We have grown to over 900 properties across 15 London boroughs, including one supported housing scheme for refugees and migrants. We seek to continuously improve the quality of our services to residents and the communities we work in. We work with a highly diverse client group and strive to provide quality homes that residents can afford. Through our resident and community engagement initiatives, we work to achieve our mission statement 'To provide the best housing services to our customers while developing the potential of migrants and refugees in London'.