Pamela Newman

Pamela Newman possesses extensive experience in customer service and operations management within the housing and social care sectors. Currently serving as the Executive Director of Customer Services at ARHAG Housing Association since April 2025, Newman has also held the role of Head of Customer Council at Metropolitan Thames Valley since August 2020, contributing significantly to the governance structure of the organization. Previous positions include Director of Operations at Evolve Housing + Support, Head of Service at Certitude, and Director at Choice Care Group, where responsibilities encompassed managing community-based services, exceeding regulatory standards, and developing new business opportunities. Earlier career milestones include Area Manager at United Response and Services Manager at RNID/Action on Hearing Loss, showcasing expertise in strategic leadership, stakeholder engagement, and the delivery of high-quality support services.