Donna Stephenson

Donna Stephenson is an experienced customer service professional with a strong background in team management and operational leadership. Currently serving as Customer Service Manager at Ariens Company Limited since March 2022, Donna manages the Customer Service Team for a manufacturer of garden tractors and zero turns. Previously, Donna held the role of Customer Service Manager at Trinity Estates from March 2020 to March 2022, overseeing a team divided into three specialized groups: digital, contractor, and call center. Prior experience includes serving as Director of Customer Operations at IDC Ltd from December 2004 to January 2020, where responsibilities included managing the Customer Service department, handling complaints and escalations, and conducting customer surveys.