Arise Virtual Solutions
Michelle Hall-Pelfrey is an experienced professional in customer success and training management, currently serving as Manager of Customer Success at Arise Virtual Solutions Inc. since September 2022. Prior to this role, Michelle held the position of Senior Training Manager at Omni Interactions and various leadership roles at SYKES, including Area Operations Manager, Training and Quality Manager, and OJT Manager. Michelle began the career in the retail and pharmacy sectors, with notable roles as a Pharmacy Technician and Retail Sales Representative. Michelle holds a Bachelor's degree in Mental Health Counseling from Lindsey Wilson College and graduated from Knott County Central High School.
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Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.