Arise Virtual Solutions
Umesh Periyapatna is an accomplished professional with extensive experience in database operations and infrastructure engineering. Currently serving as the Senior Manager of Database Operations and Infrastructure Engineering at Arise Virtual Solutions Inc. since January 2021, Umesh has also held multiple senior management roles at Western Union Business Solutions, where responsibilities included overseeing database services and administration since November 2010. Previous experience includes positions such as IT Manager/Senior Database Architect at Duff and Phelps (Kroll) from January 2018 to November 2020 and various managerial roles in database administration at Travelex Global Business Payments, Ruesch International, and Labportal, Inc. Umesh's career began as a Senior Software Developer with HealthCare Data Systems, Inc. and includes foundational roles in software engineering and leadership after founding Infotech System, Inc. Umesh holds a Master of Science in Computer Science from the University of Maryland Eastern Shore and a Bachelor of Science in Mechanical Engineering from RV College of Engineering.
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Arise Virtual Solutions
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Arise is the platform enabling more meaningful customer experiences. Since its inception, Arise has peeked beyond the horizon to create the future of CX. The Arise® Platform connects individual CX practitioners to the world’s best brands around the globe, revolutionizing the way customer experiences are made. Whether it’s matching contact arrival patterns, unexpected volume bursts or seasonal demands, quickly and easily scale operations up or down while eliminating the need for extensive hiring or layoffs. Up to 200% intra-day flex and Up to 600% seasonal flex. Arise Flex helps control costs. You can reduce your total FTE need by leveraging Arise’s scheduling methodology to place resources at the exact times you forecast customer demand. No overstaffing and no shortfall. Simply match human capital with customer demand.