Fabio Ferri

Fabio Ferri holds extensive experience in service development and aftersales operations, currently serving as Group Service Senior Director at Ariston Group since September 2020. Responsibilities include enhancing global service processes, establishing governance and KPIs, and sharing best practices. Previous roles at Ariston Group involved overseeing aftersales for domestic and commercial HVAC solutions across Europe and coordinating aftersales activities to enhance service quality and profitability. Prior to Ariston, positions at CNH Industrial included developing global strategies for aftermarket solutions and supporting aftersales business development, while earlier roles at Iveco focused on service program development and process implementation. Fabio began career as a Business Process Consultant and holds a Laurea in Ingegneria Gestionale from Politecnico di Torino.