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Account Manager

Finance · AR, United States

Job description

Who we are: At Arkana Laboratories, everyone has an important role to fill. Come join us and be a part of a team dedicated to making life better for those who need it most.

This place is packed with super-smart people who do their best work together. We work hard every day to advance our understanding of disease and provide world-class care to our patients in hopes of leaving our corner of the world a little better than we found it. While we are committed to improving the lives of thousands of patients, we never lose sight of the realization that they are the reason we get to create change in our field.

Built on generosity, teamwork, and the freedom to try new things, we take great pride in our work. Great ideas come from everywhere in this company and we celebrate each success and failure for the opportunity it gives us to keep reaching. For more than twenty years after our founder, Dr. Patrick Walker, wrote his goals on the back of a napkin, our people, culture, and values have remained strong.

About the position: As an Account Manager, you will play a crucial role in managing client relationships and ensuring customer satisfaction. You will be responsible for developing and maintaining strong relationships with clients, identifying their needs, and providing solutions to meet those needs. This role requires travel and attendance at industry tradeshows.

What you'll do: 

  • Assess client needs, identify/recommend solutions, and build/manage client relationships
  • Initiate personal contact with the clients – phone calls, visits, etc.
  • Complete required daily calls & activities as determined by the supervisor
  • Act as the primary point of contact for clients, addressing their questions and resolving issues promptly
  • Manage relationships with clients by utilizing usage reports to monitor existing activity
  • Execute client care activities (cookies, notes, patient educational material, etc.)
  • Travel nationally to client locations as required to strengthen relationships and ensure satisfaction
  • Track all in-person visits and necessary follow-up within SalesForce
  • Represent the company at industry tradeshows and events

You should have: 

Education:       Bachelor's Degree in related field

Experience:     Proven experience in customer service or account management roles

Computer Skills:      Strong Computer skills required; Proficient in MS Office and Salesforce

Other Requirements:  Excellent communication and interpersonal skills, Strong problem-solving and analytical abilities, Self-motivated with a strong work ethic and ability to work independently

This position requires frequent travel.

What we offer: We know that health is more than doctor visits and life is more than work. We work hard at Arkana but in turn provide competitive salaries and generous benefit offerings.

Specifically, we offer the following benefits to full-time employees:

  • Competitive salary
  • Generous paid time off and Paid Holidays
  • Minimal cost health insurance for you and affordable options for your family
  • 401(k) with immediate eligibility and match
  • Company-paid life insurance
  • Company-paid long term disability coverage
  • Affordable vision and dental plans
  • Flexible Spending Account or Health Savings Account availability
  • Wellness plan and complimentary yoga classes
  • Monthly in-office massages and employer-sponsored lunches

Please see Careers for further information.

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Arkana Laboratories

Arkana Laboratories provides renal pathology, serology, neuropathology and biopharma services.

Industries

Biotechnology, Health Care

Headquarters

Little Rock, United States

Employees

51-200

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