Craig Berry

Craig Berry is a seasoned professional with extensive experience in social media management and customer service. Currently serving as a Social Media Customer Care Specialist at Arla Foods since January 2020, Craig has played a pivotal role in establishing the internal social media team, managing community engagement across eight brand pages, resolving customer complaints, and reporting on key performance indicators. Prior to this, Craig held various positions at Asda, Sky Betting & Gaming, Plusnet, and Ladbrokes, demonstrating a strong background in customer support, data analysis, and team management. Notable accomplishments include the successful execution of brand competitions and the enhancement of social media presence through proactive user engagement.